Privacy Policy
FiNRiCH TECHNOLOGY values the privacy of its customers and is committed to protecting personal information.
1. Information Collected:
- Name
- Mobile Number
- Email Address
- Billing Information
- Transaction Details
- Device and IP Information
2. Purpose of Collection:
- Processing BBPS transactions
- Customer support
- Regulatory compliance
- Fraud prevention and risk management
3. Data Sharing:
Customer information may be shared with:
- NPCI BBPS ecosystem participants
- Banks and NBFCs
- Authorized service providers and technology partners
- Regulatory and law enforcement authorities when required by law
4. Data Retention:
Customer data shall be retained for a minimum period required under applicable RBI, NPCI, and legal regulations and thereafter securely deleted or anonymized.
5. Cookies:
Users may accept or reject non-essential cookies through browser settings where applicable.
6. Security:
Industry-standard security measures are implemented to safeguard customer information.
7. Customer Rights:
Users may request access, correction, or deletion of personal information, subject to regulatory requirements.
8 . How to Delete Data?
Users may request deletion of their FiNRiCH TECHNOLOGY account and personal information by sending a request to support@finrichtechnology.in or by contacting our customer support team.
Upon verification of the request, FiNRiCH TECHNOLOGY will deactivate or delete the user's account and personal information from its active systems, subject to applicable legal and regulatory requirements.
However, in accordance with the guidelines of the Reserve Bank of India (RBI), National Payments Corporation of India (NPCI), Prevention of Money Laundering Act (PMLA), and other applicable laws, FiNRiCH TECHNOLOGY may retain certain records including KYC information, transaction history, audit logs, and regulatory records for the period prescribed by law. Such retained information will be securely stored and used only for compliance, audit, fraud prevention, dispute resolution, and legal purposes.
Users may contact us at support@finrichtechnology.in for any queries regarding data deletion or privacy-related concerns
9 . Why Do We Request App Permissions?
FiNRiCH TECHNOLOGY requests certain device permissions only to provide secure and efficient financial services and to comply with regulatory requirements.
Location Permission
- To verify transaction locations for AEPS, Micro ATM, BBPS, and other financial services.
- To prevent fraudulent transactions and enhance security.
- To comply with banking, RBI, NPCI, and partner bank requirements.
Camera Permission
- To capture and upload KYC documents.
- To scan QR codes, barcodes, and bill details.
- To update user profile photographs when requested by the user.
Storage/Media Permission
- To allow users to upload documents, invoices, and images required for KYC and service requests.
- To securely save transaction receipts and reports on the user's device, where applicable.
Phone Permission
- To enable customer support assistance and facilitate secure communication with our support team.
- To verify device information for fraud prevention and account security.
FiNRiCH TECHNOLOGY accesses only those permissions necessary for providing its services and does not collect or use device data beyond the purposes described in this Privacy Policy. Users may revoke permissions through their device settings; however, certain services may not function properly if required permissions are denied.
10 . Changes to This Privacy Policy
FiNRiCH TECHNOLOGY reserves the right to amend, modify, update, or revise this Privacy Policy at any time to reflect changes in applicable laws, regulations, business practices, technology, services, or operational requirements.
Any changes to this Privacy Policy will be published on our website, mobile application, or other official communication channels along with the revised "Last Updated" date. Such changes shall become effective immediately upon publication unless otherwise stated.
Users are encouraged to review this Privacy Policy periodically to remain informed about how FiNRiCH TECHNOLOGY collects, uses, stores, and protects personal information. Continued use of our services after any modification to this Privacy Policy constitutes acceptance of the revised terms.
If any material changes are made that significantly affect users' rights or the manner in which personal information is processed, FiNRiCH TECHNOLOGY may provide additional notice through email, SMS, application notifications, or other appropriate communication methods, as required by applicable law.
Last Updated: June 18, 2026
11 . Jurisdiction:
Jurisdiction Clause
This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to the use of BBPS services, bill payments, refunds, transactions, website, mobile application, or any services provided by FiNRiCH TECHNOLOGY shall be subject to the exclusive jurisdiction of the competent courts located at Vijayanagara, Ballari District, Karnataka.
Users agree that all disputes shall first be addressed through the grievance redressal mechanism of FiNRiCH TECHNOLOGY and, where applicable, in accordance with the guidelines issued by the Reserve Bank of India (RBI), National Payments Corporation of India (NPCI), and Bharat BillPay regulations.
Nothing contained herein shall restrict the rights of any regulatory authority, including RBI, NPCI, or any other statutory authority, to exercise its powers under applicable laws.
12 . Grievance Officer / Data Protection Contact:
Email: support@finrichtechnology.in
Phone: +91 6366969596
FiNRICH TECHNOLOGY
10TH WARD NEAR KSRTC BUS DEPO BELLARY ROAD HOSPET TALUK VIJAYANAGAR DISTRICT KARNATAKA -583201
This Privacy Policy shall be governed by the laws of India.