1. Successful bill payments processed and confirmed by the biller are generally non-refundable.
2. Refunds may be initiated in the following cases:
- Failed transactions where customer account is debited but payment is not completed.
- Duplicate transactions.
- Technical errors attributable to the BBPS ecosystem or service provider.
- Non-delivery of service where applicable.
3. Refund Process:
Customers may raise a complaint through:
- Email: support@finrichtechnology.in
- Phone: +91 6366969596
4. Refund Timeline:
Eligible refunds shall be processed as per NPCI BBPS and banking partner guidelines, generally within 3–7 working days or such period prescribed by regulators.
5. Refund Mode:
Refunds shall be credited to the original payment source account used for the transaction.
6. Dispute Resolution:
Any dispute relating to bill payments shall be handled as per BBPS dispute management procedures and applicable regulatory guidelines.
7. FiNRiCH TECHNOLOGY reserves the right to request supporting documents for investigation of disputed transactions.